Privacy Policy

Last updated: November 2026

Introduction

This policy explains how With & Within handles your personal data under Singapore's Personal Data Protection Act (PDPA).

By using this website, booking a session or contacting us, you consent to the collection and use of your data as described here.

Data we collect

Your name, contact details and emergency contact
Your booking form answers, including brief questions about your wellbeing and safety
Booking and payment records
Records of our sessions and messages you send us
Basic website usage data, collected through cookies

Purpose of collection

We use your data to arrange and provide counselling, process payments, keep professional records, respond to your messages, and understand how this website is used. If we believe your life or safety is at serious risk, we may reach out to your emergency contact. We never sell your data, and we don't use it for marketing without your consent.

How we protect your data

Your data is stored on secure, password-protected systems, and access is limited to your counsellor.

Retention

We keep your data only for as long as it's needed for the purposes above, or as required by law and professional standards. Once it's no longer needed, it is securely deleted.

Your rights

You can ask to access or correct your personal data, or withdraw your consent at any time. If you withdraw consent, we may be unable to continue providing counselling, and some records may need to be kept where required by law. We'll respond to requests within 30 days.

Third parties

We share your data only when needed:

with service providers that help run the practice, such as for bookings, payments and video sessions. Some may store data outside Singapore under comparable protection
with a clinical supervisor, without identifying details
when there is a serious risk of harm, or when required by law. Where possible, we'll discuss this with you first.

Contact

For questions or requests about your personal data, please email hello@withNwithin.com